"Communication is the most important skill in life. You spend years learning how to read and write, and years learning how to speak. But what about listening? What training have you had that enables you to listen so you really, deeply understand another human being?"
"Listening is basic and crucial because it is the soil out of which all the fruits of our human relationships grow."
"The key is to listen to both sides and look for ways to integrate the legitimate concerns of each side, often forging a new way forward, or at least plowing forward while taking seriously the views of the other."
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