High impact employee workshops tailored to your team Enhancing employee engagement, skills and performance
Listening is a critical skill in business, and yet it is one of the most commonly overlooked drivers of economic results. Organizations with a Listen First mindset have employees who are more engaged, committed, team-oriented, and productive, and customers who remain loyal. Most tangibly, organizations who foster a positive listening environment show gains in sales and net income. We also celebrate Listen First Businesses for championing this workplace and societal virtue.
Discover what listening means to your employees, each person's listening style, and how to build your team around a common set of core principles.
Learn effective listening techniques and specific behaviors that drive results.
Practice the skills necessary to become a professional listener.
Engage employees beyond the workshop by infusing communications with Listen First principles that foster a positive team listening environment.
Key outcomes of building a Listen First business environment
Enhanced engagement, commitment, collaboration, and innovation
Firms that communicate effectively are over 4 times more likely to report high levels of employee engagement versus firms that communicate less effectively
Companies that are highly effective communicators are 20 percent more likely to experience lower turnover rates than their peers
87% of employees who experience incivility at work say it negatively impacts their job performance. 24% of all Americans have quit a job because of an uncivil workplace
Increased effectiveness communicating with customers and stakeholders
53% of Americans have stopped buying from a company because of uncivil representatives
68% of customer loss is caused by an attitude of indifference
Elevated organizational performance
Communication failures cost Fortune 500 companies an average of $62.4 million per year, while costing small companies $420,000 per year
Productivity losses resulting from communication barriers cost $26,041 per worker per year
Companies that communicate effectively have a 19.4 percent higher market premium than companies that do not
Shareholder returns for organizations with the most effective communication were over 57 percent higher than were returns for firms with less effective communication
Google's internal study to uncover the top traits of best performing managers found that great managers are great listeners.
Jim "Mattress Mack" McIngvale opened Gallery Furniture in 1981 with $5,000, his own pickup truck, and the support from his wife, Linda. He invests heavily in creating a learning-centered work environment. By his own admission, he has hired hundreds of consultants, but the most important skill he has ever learned? Listening!
68% say the workshop will improve their listening 'a lot' or 'tremendously'
84% would be interested in additional listening training
Articles on listening first in business
Harvard Business Review: Listening is an Overlooked Leadership Tool
Inc.: Why the Best Leaders Always Listen First
Business Insider: Successful people listen first and never stop listening
Harvard Business Review: If You Want People to Listen, Stop Talking
Forbes: Why Most Leaders Need to Shut Up and Listen
Harvard Business Review: In a Difficult Conversation, Listen More Than You Talk
Business Insider: CEO says listening is the single most important and underrated skill in business
Harvard Business Review: Listening to People
Harvard Business Review: What Great Listeners Actually Do
Society for Human Resource Management: The Cost of Poor Communication
Weber Shandwick's Civility in America VII: The State of Civility
Harvard Business Review: Meetings Would Go Faster If People Took the Time to Listen
Duke Fuqua: CEO Activism Reinforces Brand Connections, Research Finds